Skip to main content

Documentation Index

Fetch the complete documentation index at: https://supa-0373f54b.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

Supa analytics gives you a bird’s-eye view of your entire network — not just a snapshot, but a live feed of compliance data across every checklist, task, and training module. Instead of piecing together weekly reports, you see exactly which locations are performing, which are falling behind, and where to focus your next visit.

Key metrics tracked

Supa calculates and surfaces the following metrics across your network:
MetricWhat it measures
Compliance scorePercentage of checklist items completed correctly, weighted by template and location
Checklist completion rateHow many assigned checklists were submitted on time vs. skipped
Task completion ratePercentage of tasks completed before their deadline
Training completionHow many assigned courses have been finished by each role or location
All metrics update in real time as submissions come in from the field.
Dashboard data refreshes immediately when staff submit a checklist or complete a task — there is no scheduled sync or end-of-day batch. What you see is the current state of your operations.

Location scoring and ranking

Supa scores every location based on its compliance activity over the period you select (7 days, 30 days, or a custom range). The Location ranking table lists all your stores ordered by compliance score, with trend indicators showing whether each location is improving or declining compared to the previous period. Use this ranking to:
  • Identify stores that consistently score below your threshold and need an area manager visit
  • Recognise locations that have improved significantly and share what they are doing well
  • Set a minimum compliance score threshold and trigger alerts when a location falls below it

Compliance heatmap

The Heatmap view plots your entire network visually, colour-coding each location by compliance score. Red indicates low compliance, amber is borderline, and green is on target. At a glance, you can see which geographic clusters or franchise groups need attention — without reading through individual location reports.

Trend analysis

The Trends tab charts compliance scores over time. Select any combination of locations, templates, or date ranges to see how performance has shifted. Trend analysis is useful for:
  • Measuring the impact of a training rollout or process change
  • Identifying seasonal patterns (e.g., lower compliance during holiday periods)
  • Presenting improvement progress to leadership or franchise partners

Custom reports

Build a report filtered to exactly what you need:
1

Go to Reports

Navigate to Analytics > Reports and click New Report.
2

Set your filters

Filter by date range, location, checklist template, or team member. Combine multiple filters to narrow the scope.
3

Choose the metrics

Select which metrics to include: compliance scores, photo submissions, task data, training completion, or issue reports.
4

Export or schedule

Export immediately as CSV or PDF, or schedule the report to be delivered by email on a recurring basis (daily, weekly, or monthly).

Role-based dashboard views

Supa shows different dashboards depending on the user’s role: Area manager view — Shows only the locations that manager is responsible for. Surfaces overdue tasks and low-compliance checklists that need immediate follow-up. Prioritised by urgency so the most critical issues appear first. Director / operations leader view — Shows the full network with aggregate scores, location rankings, trend charts, and the ability to drill into any location or individual team member. Includes cross-location comparisons and period-over-period performance summaries. Roles and dashboard permissions are configured in Settings > Roles & Permissions.