Supa Team Chat is built for operations, not general communication. Every conversation can be linked to a specific task, checklist submission, or issue — so context is never lost and nothing gets buried in an unrelated group thread. Whether you are coordinating a shift handover, discussing a failed audit item, or sharing a photo of a maintenance problem, the right people see the right information at the right time.Documentation Index
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Key features
Contextual linking
Attach a conversation to any task, checklist submission, or issue. Team members joining the thread can see the original item without needing to search for it.
Rich media
Share photos, videos, and voice messages directly in chat. Useful for showing a display setup, recording a verbal handover note, or sending a photo of damaged equipment.
Automatic translation
Supa translates incoming messages into each recipient’s preferred language in real time — useful for multilingual teams where staff work in different languages.
Channels by location or role
Create group channels scoped to a specific location, department, or role. Keep store-level conversations separate from regional manager threads.
Direct messages
Send private messages to any team member in your organisation. All messages are retained and searchable.
Mobile and web
Access Team Chat on the Supa mobile app or in a web browser. Messages sync instantly across all devices.
Common use cases
Discuss a failed checklist item — When a checklist submission has a failed item, tap the submission in the dashboard and start a linked conversation. The area manager and store staff can discuss the issue, share corrective photos, and confirm resolution — all attached to the original checklist record. Share a photo of a problem — Staff can open a chat, attach a live photo of a maintenance issue or display problem, and tag the relevant manager. The photo is stored with the conversation and can be linked to an issue report. Coordinate shift handover — Use a location channel or voice message to pass on key information at the end of a shift. The incoming team can review the message before they start, with no reliance on memory or paper notes.Start a conversation linked to a task or checklist
Open the task or checklist submission
In Supa, navigate to the task or checklist submission you want to discuss — in Tasks, Submissions, or Issues.
Open the linked chat
Tap or click the Chat icon on the item. If no conversation exists yet, Supa creates one automatically with the item as context.
Add participants
Type a name or role to add the relevant people to the conversation. They receive a push notification and can reply from their mobile device or the web app.